2026
client
Pilot an all-in-one platform that streamlines complex hospitality operations by offering data-driven insights to elevate premium guest experiences.
project brief
As Senior Product Designer & Product Manager, I owned core UX/UI flows and led strategy by partnering with engineering, operations, and leadership to help resorts, nightlife venues, and fashion clients manage event ticketing, seating, and communication.
results
30% reduction in steps needed to launch an event
23% decrease in customer support tickets
Reduced whitelabel QA by 80%, saving developers 8 hours on avg
roles & skills
AI prototyping
UX/UI Design
Product management
tool stack
Claude, Figma Make
Figma, Figjam, Variables
Confluence, Jira
deliverables
Event creation flow
White label design system
Client dashboard & portal
collaborators
Operations & Sales
Engineering Technology
External clients
Solution
With both a customer-facing front-end and robust event management backend for organizations, Pilot consolidates table booking, ticketing, customer data, operations, and communication into a single, unified system. Here's how it works:
Without revealing confidential or proprietary information, these are the high-level outcomes I supported and achieved in my role working across both design and product. This hybrid role allowed me to ensure end-to-end alignment from product vision → UX design → execution → client delivery, and gave me opportunities to fill in gaps between user insights, design decisions, business priorities, and engineering constraints.
For more details about a specific initiative, please feel free to contact me for a case study walkthrough.
